FREE SHIPPING WITH PURCHASES OVER $50*

Orders & Returns

Orders & Returns

Orders & Returns

If you are unable to visit the store in person or pick up your order within your required timeline, we will be glad to ship the item(s) directly to you. When completing the order form, please ensure that the ship to address is correct and always up-to-date.

If you are sending a gift directly to that special someone, please change the ship to address to the person receiving the gift(s).

Packaging is done with great care so your item(s) arrive in perfect condition, regardless of how far they travel to get to your home.

Once you complete your order online, you will then be asked to choose your best method for shipping your items to its final destination.

If you have any questions regarding shipping, please feel free to contact us during business hours.

Returns

To provide you the best online shopping experience, we have provided you with:

  • Product descriptions, weights, etc.
  • Pictures when available
  • Magnifying tool to zoom in on all merchandise’s pictures

The Whimsy Store prides itself on providing quality merchandise and stands behind its artisans’ products.

If you do experience an issue with a purchase, please feel free to contact us to discuss your concern. We will do our best to rectify the situation in a fast and effective manner.

 

Delivery Policy

 

Returns

No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at 306-382-1733 with details of the product and the defect. You can send the item you consider defective to:

417 33rd Street West
Saskatoon, Saskatchewan
S7L 0V5

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

 Shipping

To return the item you purchased, please mail it to:

 417 33rd Street West
Saskatoon, Saskatchewan
S7L 0V5

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

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  1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

  1. Delivery Location

Items offered on our website are only available for delivery to addresses in Canada and United States. We also accept orders from international customers who are shipping to addresses in Canada or the United States only.] Any shipments outside of Canada and the United States are not available at this time.

  1. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.